Refund & Returns Policy

Table Bases UK – Business to Business Supplier

We are committed to supplying quality table bases and related products that meet our customers’ requirements. If you need to return a product, please read the following policy carefully.

This policy applies to our business-to-business customers.

Non-Stock, Made-to-Order & Customised Products

Made-to-order, non-stock and customised products cannot be returned or exchanged.

This includes products manufactured or supplied specifically to your requirements, including products with customer-selected finishes, colours, materials, dimensions or other modifications.

For example, products customised by height or supplied with a customer-selected finish may be manufactured specifically for your order and therefore cannot be returned or exchanged.

If you are unsure whether a product is a stock or customised item, please contact us before placing your order.

Returns of Stock Items

Only stock items may be considered for return or exchange.

If you wish to return a stock item, please contact us within 7 days of receiving the goods to advise us of the return and the reason for requesting it.

Returned stock items must be:

• Unused and unassembled

• In their original condition

• In their original packaging

• In a fully re-saleable condition

• Free from damage, marks or signs of use

Please inspect your goods carefully before assembling, installing or using them. Products that have been assembled, installed or used cannot be returned or exchanged.

Stock items cannot be returned where:

• We are notified more than 30 days after the date of receipt

• The original packaging has been disposed of

• The product has been assembled or installed

• The product has been used

• The product is damaged, marked or otherwise not in re-saleable condition

• The product has been customised or made to order

We reserve the right to inspect returned goods before approving a refund or exchange.

Cost of Returning Goods

Unless otherwise agreed, the cost and responsibility of returning goods rests with the customer.

Customers returning goods themselves are responsible for arranging suitable packaging and appropriate transit insurance where required.

Any risk of loss or damage remains with the customer until the goods have been safely received by us.

If you ask us to arrange collection, a collection charge will apply. This charge will be deducted from any applicable refund.

The original delivery charge, where applicable, is non-refundable.

How to Return Stock Items

If you wish to return a stock item, please contact us within 7 days of receiving the goods.

We will advise you of the appropriate return procedure.

You may either:

1. Arrange Collection

We can arrange collection from a specified address.

A collection charge will apply.

Please ensure that the goods are securely and adequately packaged before collection. We recommend taking photographs of the packaged goods before they are collected.

If goods are inadequately packaged and are damaged during return transit, you may be responsible for the resulting damage or costs.

2. Return the Goods Yourself

You may return the goods to us at your own expense.

Please ensure that the products are securely packaged and, where appropriate, insured against loss or damage during transit.

We strongly recommend taking photographs of the packaged goods before sending them.

Any damage occurring during return transit as a result of inadequate packaging or insufficient protection will be the customer’s responsibility.

Inspection of Returned Goods

When returned goods arrive at our premises, they will be inspected for:

• Damage

• Signs of use

• Assembly or installation

• Condition of the original packaging

• General re-saleability

Once the inspection has been completed, we will advise you whether the return has been accepted and whether a refund or exchange is applicable.

Goods Damaged in Transit

Please inspect your delivery as soon as possible after receiving it.

Any missing items or damage caused during delivery must be reported to us in writing within 48 hours of receipt.

Please retain all original packaging and boxes until the matter has been resolved, as these may be required for inspection or to support a transit damage claim.

We may require photographs showing:

• The damaged product

• The external packaging

• The internal packaging

• Any visible damage to the box or packaging

• The delivery label

Photographs should be sent to us by email or WhatsApp when requested.

Where goods have been damaged in transit and the claim is accepted, we will arrange a replacement where appropriate.

Please do not return damaged goods unless we specifically ask you to do so.

Refunds

Where a return has been approved, refunds are normally processed within 3 working days of the returned goods being inspected and the return being approved.

Where applicable, the following may be deducted from the refund:

• Collection charges

• Any applicable return costs

• The original delivery charge

• Costs arising from damage or deterioration caused while the goods were in the customer’s care

Refunds will only be issued once the returned goods have been inspected and confirmed to meet the conditions of this returns policy.

Before Returning an Item

If you are unsure whether your product can be returned, please contact us before arranging a return.

Please have your order number and details of the product available when contacting us.

Table Bases UK
Unit 6, Dunholme Industrial Estate
Lincoln
LN2 3SU
United Kingdom

Email: info@tablebases.uk
Telephone: 0759 651 2689 

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Important Information

Table Bases UK is a business-to-business supplier. This returns policy is intended for purchases made by businesses and trade customers.

This policy should be read alongside our Terms & Conditions and any specific terms provided with your order.

Nothing in this policy is intended to exclude or restrict any rights or remedies that cannot lawfully be excluded or restricted.